TY  - BOOK
AU  - Brandt, John R.
TI  - Nincompoopery: why your customer hate you and how to fix it
SN  - 9781400213672
AV  - COL HF 5415.5 .B73 2019 
PY  - 2019///
CY  - Tennessee
PB  - Harper Collins Leadership
KW  - Customer relations
KW  - Consumer satisfaction
KW  - Success in business
KW  - Organizational effectiveness
KW  - Leadership
ER  -